If the Gartner Group issued a Report on Recommended Behavior of Fortune 5000 Corporations with Respect to the Existence of a Power Beyond our Reckoning, surely they’d back up their ecclesiastical recommendation using a 2×2 diagram where the best place to be is up and to the right.
Silly, and yet, that’s precisely what genius mathematician/physicist/inventor/everything-else Blaise Pascal did in his pithy argument for the existence of God:
Let us weigh the gain and the loss in wagering that God is. If you gain, you gain all; if you lose, you lose nothing. Wager, then, without hesitation that He is.
Or in modern lingo:
If you act like God does not exist, and he does exist, you’re eternal toast. Whereas if you act like God does exist, you can’t fail, because if he in fact exists, good on you, and if he doesn’t, no biggie. Thus the only logical action is the one where there’s no significant downside — to believe in God.
However, if I were drafting a PowerPoint slide for the Gartner Group, I would rip off Wikipedia’s excessively-technical crowd-sourced analysis:
Actually this isn’t a rational argument for the existence of God, it’s a rational argument for acting as if God exists, because it seems like the bet with the highest expected value.
It’s often occurred to me that we’d all be better off if we applied Pascal’s Wager to other things in life.
We react to most things from a position of scant knowledge, especially when we’re running a startup where essentially every decision, every day, is a guess. An educated guess, but not terribly educated.
You have to make assumptions of course, but Pascal points out that some assumptions work better regardless of reality, whereas others only sometimes result in positive outcomes. Surely we should choose the behavior that maximizes our expected value as Wikipedia suggests.
Sounds obvious but we don’t do it. For example:
Folks call up WP Engine tech support nearly always from posture of accusation. They’re blameless (“I didn’t do anything!“) and we screwed something up. Occasionally that’s true, but most of the time, either they’re ignorant of something or they actively messed it up, hoping we’ll come to their rescue. (Which we will.)
Now, look. Support people are human fucking beings. Not mechanized automatons impervious to rude language and assumption of incompetence. They’ve also chosen a field in which they help people.
Meditate on that for a second. They’ve chosen to help people…. for a living. Is that how you’d define most of your day? Is that not a noble profession? And what thanks do you think they get, call after call, day in and day out?
So if you open up the conversation from a posture of helplessness, they’re inclined to help, even if it’s your own fault. And if turns out not to be your fault, imagine how sympathetic they’ll be to your cause — here’s the nicest person on Earth, blaming themselves from the get-go, and yet it’s our fault! Imagine how readily they’ll personally fight to remedy the situation.
But that’s not what you do when you’re on the phone with tech support, is it? No, you’re angry and frustrated because something is wrong, and you unfairly take it out on whomever you’re talking to, even though they’re your only link to salvation. But then how do they feel about helping you? Of course it’s their job to help you, and there’s metrics and such which hopefully punishes them if they don’t do their job. But still… is that the way to get most out of other people? Is that the way to live your life?
You can’t fail if you assume you’re ignorant, that you’re missing information, that you’re ready to learn, that you need help to understand.
It’s just Pascal’s Wager again: Being humble cannot fail; being arrogant can.
This isn’t specific to WP Engine support, of course. It’s everyone, any time, especially if you’re communicating over email where emotions are hard to convey and text is misread. Tech support, vetting a new idea, arguing with your spouse, or exchanging emails with a stranger.
But how often do you act like that?
What would happen if you acted like that constantly, in every situation? Would you discover you’re wrong more often and about more things than you thought? That you misread or read between lines that aren’t there?
And, in the cases where you are in fact correct, that people respond in a more positive way, that they learn too, that they go out of their way to make things better? Could the simple act of being humble be life-altering?
You should try it for a week. Then report back here with the results.
You have nothing to lose and everything to gain by trying. Like Pascal.